We only accept returns for orders placed on the official specialgif website (https://specialgif.com).
Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... Your refund and return must base on the following conditions: A, You may cancel your order and get full refund before we begin to custom made your cake toppers and show you the first proofs.
B, Once we begin your order, only 60% of total payment refund if you want to cancel your order - please understand that, it is a special Merchandise that we custom made for you.
C, Now, all our customers may be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 24 hours, you can send it back to us (customer is responsible for return shipping), and get refund after deducting the freight we paid.